Social

Salesforce CRM is cloud-native. That means it’s easy to connect your service application with popular Web communities like Twitter and Facebook. As a result, you can join conversations about your company, products, and services in places that have been out of reach for service organizations... until now.

Forrester study | Strategies for executives
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Join the fastest-growing cloud community

Salesforce for Twitter helps you connect with your customers in real time on the fastest-growing social community. You’ll create cases, push knowledge, or just join the conversation, all from within Salesforce CRM. Available today on the AppExchange.

Tap into one of the world’s largest social networks

With Force.com for Facebook, you can create your own service community for Facebook’s 200 million users. Provide a venue for customer conversations that plugs into your own customer service processes.

Let customers and agents share ideas and answers

Creating your own social community comes naturally with Salesforce CRM. Your Web site can include an interactive destination where customers post ideas or questions, vote on the answers of their peers, and add their own comments.

Learn from the wisdom of the crowd

It’s important to get direct feedback on the quality of your service or the content you create. Within the social features of Salesforce CRM, your community can leave comments and vote to promote or demote files, Web links, docs, or ideas. The results: a more active and involved community and for you, better insight into what they’re thinking.