Because each of our customers has different needs, our CRM customer support staff coordinates closely with our Consulting and Education groups. They provide access to the appropriate CRM training course and support resources to help you effectively manage your business and stay ahead of your competition.

CRM Support: Basic Level

Expert CRM customer support is a critical factor for increasing user productivity, customer satisfaction, and maximising the benefits of Salesforce Australia's CRM's platform application. This is why a baseline level of CRM service is included in your salesforce.com/au subscription, designed to boost your success across all Salesforce solutions - as well as any custom applications you create and deploy on our Force.com platform.

Basic Support includes:

• Multichannel CRM service and support via the Web, email, and phone
• Online help 24/7: around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions
• 12/5 live CRM customer support (excluding holidays)
• No limit on the number of CRM support cases that can be submitted

CRM Support: Premier Level

No one knows more about Salesforce CRM than our Premier customer service representatives (CSRs).

Veteran users know that access to experienced CRM customer support professionals can mean the difference between rapid CRM success and frustrating delays.

Our premier level of CRM support is designed to maximise your sales forecasting and analytics, lead management and social media monitoring through a collaborative partnership and personalised CRM services. Our staff has the Salesforce training to tackle your toughest CRM support challenges, from troubleshooting for customers of all sizes to setup and configuration for companies with thousands of users.

Premier Support has stunning ROI—resulting in higher user adoption, greater CRM success, and increased business productivity. In fact, customers who choose this level of CRM support enjoy an average of 20 to 30 percent higher log-in rates and 50 percent higher adoption of Salesforce CRM features.

Premier Support provides these extra features:

• 24/7 personalized phone CRM service from expert reps, with a guaranteed two-hour response time.
• An assigned CSR or team of CSRs
• 12/5 live CRM customer support (excluding holidays)
• CRM support "health checks" to determine whether your company is using its salesforce.com applications to full advantage

(Premier Support is part of your subscription to Salesforce CRM Unlimited Edition)

CRM Support: Premier with Administration

As incredibly easy to use and customize as our applications are, having them managed by a CRM support expert can expedite and increase your CRM success. SalesforceAustralia's Premier Support with Administration CRM services lets you better allocate your resources and time.