Contact Management

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Contact Management Software that transforms Accounts and Contacts

Get to know your customer in ways you never dreamt possible with contact management software that brings you the power of the cloud.

Social media sites like LinkedIn, Facebook, and Twitter are your new goldmine, providing your organisation with an invaluable window into your customers' needs and wants ‚ so you can forge the relationships that close deals.

Salesforce Australia's contact management is elevated to an art form with customer interaction, internal communication, history and entire contact networks at your fingertips. Pure genius.

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Accounts and contacts

Get a complete picture of your customer with everything you need in one place—including account history, key contacts, customer communications, and internal account discussions. Gain insight into activity on social media sites like LinkedIn, Facebook, and Twitter so you always know what your customers "like," making it easy to build stronger, longer-lasting relationships and close more deals.

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Feature details

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Know what your customers "like"

With the Sales Cloud, contact information stays accurate thanks to Data.com and includes complete social profiles of your customers with insights from social media sites like LinkedIn, Facebook, and Twitter.

Get a complete customer view

The Sales Cloud provides quick access to all critical account data, including key sales data, contact history, shared documents, partners in the account, and more. Need to fill in some blanks? No problem—Data.com provides in-depth company data via Dunn & Bradstreet.

Map customers' organizations

Easily capture and track all key relationships at a customer account with the Sales Cloud. You can even define parent-child relationships between accounts to depict complex organizations with multiple subsidiaries or divisions.

Collaborate and close

When your team is in sync, it’s easy to close more business and keep customers happy. The Sales Cloud helps you assign team roles (exec sponsor, support rep, etc.) and collaborate using Chatter groups, calendars, tasks, activity reports, activity tracking, and more.

Manage customer reference programs

The Sales Cloud is the natural place to identify and manage the accounts that can serve as marketing and sales references. Easily track reference activities and communication with these critical customers right alongside other account activities.